Went to Genius bar, they confirmed the hardware issue but quoted me the ~700 USD out of warranty repair. My MBP 2017 13" is just over 2 years old now. To check if your 13-inch MacBook Pro is eligible for Apple's free display backlight service programme, check the About This Mac option in the Apple menu to see if it shows the name of your MacBook Pro as “MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)” or “MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports).” Only these MacBook Pro models are part of the programme, Apple has said.Īccording to Apple, the free service programme is available globally and covers the eligible MacBook Pro models for 4 years after the first retail sale of the unit.Īpart from the “flexgate” service programme, Apple has also announced an extension of the repair programme for MacBook models facing keyboard issues because of the “butterfly mechanism.I have the issue too, random discoloured horizontal lines in my screen. The cables in question are considered to be prone to fatigue and failure because of stretching more than they can handle - resulting in a "stage light" effect on the MacBook Pro models.Īpple has apparently fixed the problem in newer MacBook Pro models by increasing the length of the cable.
The backlighting issue on the MacBook Pro units appears to arise due to the flexible ribbon cables connecting the display with a controller board. In some cases, the display backlight stops working completely on the MacBook Pro.Īs we mentioned earlier, the “flexgate” was first reported back in January this year. In an article on its website, Apple wrote that the display backlight on the affected 13-inch MacBook Pro units either continuously or intermittently shows vertical bright areas along the entire bottom of the screen. The backlighting issues, which were first spotted earlier this year, are known as “flexgate”.
The consumers can visit an Apple Store, authorised service centre, or call the Apple Support to get their 13-inch MacBook Pro serviced free of cost. The company noted that the affected MacBook Pro units were sold between October 2016 and February 2018. Apple has announced that it will be offering free repairs to 13-inch MacBook Pro consumers who have been facing backlight issues.
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